 Awarded for EXCELLENCE After an independent testing agency tests our products and affirms that they meet certain high standards, your confidence in those products becomes stronger. And when our products or services go beyond meeting high standards--when industry specialists compare them to others of their kind and bestow upon them awards of excellence--your confidence in them should soar! Awards of excellence make products and services benchmarks that other companies follow, and we are proud to share these recent kudos received for things we produce and do for you. Compliance honors MSA respirator & faceshield  Compliance
Magazine's Commitment to Worker Safety Award program honors the outstanding
product development achievements of safety equipment manufacturers whose
products are considered particularly noteworthy in their ability to prevent
injuries for millions of workers. MSA's Advantage® 3000 Respirators were named "Best in Respiratory Protection" award for 2001, and our Defender™ Series of Face Shield Frames received honors for "Best in Head and Face Protection" for 2001. See the this story for more about Advantage 3000 respirators and this for a reminder about Defender Faceshield Frames. SOS wins second national award 
In July 2001, Spotlight on Safety was honored with a second Award of Excellence, in the APEX 13th annual awards for publication excellence, sponsored by Communications Concepts (which publishes "Writing that Works"). This award recognized national excellence among 5,200 entries. Communications industry professionals judge entries, searching for companies and individuals who demonstrate a commitment to the highest standards of excellence in writing, content, and design, and consider their work an industry benchmark. In April 2001, SOS received the prestigious Crystal Award of Excellence in The Communicator Awards 2001 Print Media competition. Customer Service Center Earns Another ACEE Award Every time a friendly MSA associate answers your phone call to MSA’s Customer Service Center (CSC), you probably expect fast, efficient,personable service, whether you’re placing an order or calling with a question or problem. Behind the scenes, customer service associates, product specialists, a distributor liaison, and an advisory representative work hard to keep the CSC providing and even improving on this exemplary service for the our huge customer base. As Rich Morris, MSA ’s CSC director, said,  “Our
objective is to be a world-class customer service center, and we must
constantly strive to become better.” Last spring, CSC supervisor Marlene Grasha wrote an essay outlining specific steps she and her coworkers had taken toward this goal since 1994. The 2,500-word essay was then entered in a competition Morris had read about in Customer Interface Magazine. Among other details, Grasha wrote about how the Center supplied each CSA with a personal computer and 21” monitor; made checking pricing, availability, and delivery status easier; and uses Lotus Notes software for both E-mail and an issue-tracking database for improved efficiency. She also told how supervisors use an NEC Navigator Automated Call Distributor to monitor call flow to ensure the CSC runs at peak performance. As a result of Grasha’s essay, Customer Interface Magazine awarded MSA’s Customer Service Center top honors for the Best Business-to-Business Inbound Program at the ACCE (Award for Customer Contact Excellence) awards ceremony, held in Chicago in July 2001. These awards provide a benchmark against which other companies can measure their own customer service.  They
also demonstrate the magazine’s philosophy that excellence in any field
should be noticed and rewared. The ACCE Award is not only wonderful recognition for MSA’s CSC; it’s also proof to you, our customers, that we are dedicated to serving you in every way, while always striving to find even better ways to meet your needs. Further proof of continuing improvements is that this is the third year that MSA’s CSC has won the ACCE Award.
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