Sales and Marketing Management magazine’s (SMM) 2002 “Customer Service Team of the Year” is none other than MSA’s!

“The SMM judges look for customer service teams that exceed customer’s expectations,” explained Marlene Grasha, supervisor of the technical services group. "This award validates what I’ve always known—we’ve got a great team!”

SMM magazine is headquartered in New York. “They were especially impressed with our response to 9/11,” added Rich Morris, who serves as North American director of customer service.

SMM’s judges also look at training, strategy and tracking. Is the CS team committed to continual improvement? Does the CS team embrace the company’s service philosophy? Do the numbers show their success?

In the case of MSA’s team, the answer to all questions is a resounding “yes!”